FREQUENTLY ASKED QUESTIONS
ORDERS & RETURNS
Do you offer financing?
Absolutely! We've partnered with Affirm to make your dream piece more accessible. With flexible payment plans, you can enjoy your new treasure now and pay over time. Just select Affirm at checkout to see your options.
My card was declined, but I know I have funds.
Your bank is most likely protecting you from potential fraud. Since we are an e-commerce luxury site, flagging is common. Just give your bank a quick call and let them know you approve the purchase and you should be able to run it again.
When will I receive my order?
For in-stock Ready to Ship pieces, please allow 1-2 days for processing + shipping time.
For our Made to Order items, please allow 4-6 weeks for production + shipping time.
For all Bespoke work and Custom engagement rings, please allow 6-8 weeks for production + shipping time.
We offer complimentary 2-day shipping on all domestic orders over $1000. Overnight shipping is available for an additional fee.
Orders placed on weekends or holidays will be processed the next business day. We do not deliver on weekends or holidays.
What is your return & exchange policy?
We want you to be completely happy with your purchase. Please read the following policies before placing your order.
As part of our commitment to sustainability, we operate on a made-to-order model for the majority of our fine jewelry collection.
Custom/Bespoke pieces are final sale and cannot be returned or exchanged.
Personalized, engraved, and discontinued or sale items are final sale and cannot be returned or exchanged.
Made to Order items: If you are unsatisfied for any reason, you may exchange your purchase within 7 business days of receipt of goods for store credit or exchange for an item of equal or lesser value.
For domestic orders on In-Stock merchandise: If you are unsatisfied for any reason, you may return your item(s) within 5 business days of the delivery date for a refund, less round trip shipping. You may exchange or return items for store credit within 10 business days of the delivery date, less the value of round trip shipping. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).
To start your return, please email us with your order info, to Orders@SofiaKaman.com
We do not accept returns, exchanges, or resizing requests for international orders.
Can I cancel or edit my order after it's been placed?
We'll try our best to accommodate! Please email us at stylist@sofiakaman.com with your order number within 24 hours of purchase.
Can I change my shipping address after my order was placed?
If your order hasn't shipped, we will try our best to accommodate your request.
Please email us at stylist@sofiakaman.com
I live in LA. Can I pick up my order in-store?
Yes! We'd love to meet you. As long as your order hasn't shipped, please email us at stylist@sofiakaman.com or give us a call at (310) 310-3998 to let us know you'd like an in-store pickup.
SHIPPING
How can I track my order?
Once your order has shipped, you will receive a tracking number. Additionally, if you have a Shop Pay account, you will be able to see detailed tracking within the app.
What is your domestic shipping policy?
We offer FREE 2-Day insured FedEx shipping on all orders over $1000. All other orders will be shipped FedEx 2-Day and price varies by delivery location.
If you're interested in Overnight Shipping, please email us.
Free in store pick up is available, and same day messenger service in Los Angeles is available for $100 on all In-Stock items. Please call (310) 310-3998 to inquire.
Online orders cannot be shipped to PO Boxes. We are happy to assist in making alternate shipping arrangements. Please email us before placing an online order.
If you'd prefer to have your order shipped for pickup at a FedEx facility near you, please email Stylist@SofiaKaman.com
Do you ship International?
Yes!
If you'd like to place an international order, please email or call us (310) 310-3998 to get started.
Please note that we are not responsible for any duties and taxes that may be incurred.
Do all packages require signature for delivery?
Yes, all packages are shipped fully insured and require signature at delivery.
Sofia Kaman Fine Jewels is not responsible for packages lost or stolen after the package has been confirmed delivered by our shipping partner.
PRODUCT & MATERIALS
What is the difference between Made To Order and Ready To Ship?
"Made To Order" means we are creating a piece just for you based on the metal color, finish or size you select. These items are made in our Santa Monica and Downtown LA studios to the specifications you select. Please expect a 4-6 week production time for these items.
"Ready To Ship" means the item is in-stock and available for purchase and almost immediate shipping. Please allow 1-3 days for order processing, plus the 2-Day shipping time.
What if I don't know my ring size?
If you're unable to be sized in person (with us, or at jeweler local to you) we can assist! Please email us.
What if I need a quarter size or a size not shown?
We create most of our Made to Order women's rings in sizes 4-8.5, and men's sizes 9-12.5. If you need a quarter size within either of these ranges, please note your exact size request in the order notes section upon checkout.
If your requested size is outside of these ranges, please feel free to email us. Most likely we can create a custom size for you, though there may be an additional fee and the order would be considered a final sale.
I received my ring but it is not the right size. What next?
We are happy to resize for you! Engagement rings purchased at full price receive one complimentary sizing within the first 30 days of purchase.
Sizings typically range from $50-$150 + shipping depending on size and metal. Please reach out to us here for more sizing inquiries.
Can you resize my ring after I receive it?
Most likely, yes! Please email us at stylist@sofiakaman.com with your order number and size request to get things started.
Do your pieces have a warranty?
We stand behind the quality of our pieces and hope you enjoy them for a lifetime. But remember, all fine jewelry must be worn with care to ensure longevity!
We will cover the cost of side stone replacements, broken prongs, clasps or any other manufacturing defect within the first year of purchase. In any repair situation, our jewelers will assess the condition of the piece in question and there may be a cost for any of the above items in the case of excessive wear and tear or mistreatment of the piece.
Center stones are not covered against loss and we recommend jewelry insurance for peace of mind on larger purchases.
Do you offer repairs?
We are happy to repair any Sofia Kaman Fine Jewels item purchased from our retail or online shop. Products purchased through our authorized retailers must be returned to the retailer to process the repair.
How do I care for my jewelry?
Proper care is imperative for long-lasting, beautiful jewelry. We suggest storing your items in a designated box and removing them before sleep and exercise. Check out our care tips here.
How do I insure my jewelry?
We recommend working with an insurance company who specializes in jewelry, such as Jewelers Mutual.
Obtaining a policy usually just requires filling out a form and providing either a detailed Record of Purchase or an appraisal, listing the specific details of your item. All our Engagement rings are shipped with a Record of Purchase, as well as a lab report pertaining to the center stone, if a report is available.
Do you provide appraisals?
No. Appraisals are written by a licensed third-party. Our Record of Purchase document is all that is required in most cases to obtain jewelry insurance, and is our guarantee that we are providing an item that matches its written description and details.
Where is your jewelry made?
Sofia Kaman fine and bridal jewelry is handcrafted right here in Los Angeles. Our in house jewelers work in our Santa Monica studio, and we cast with jewelers in the DTLA Jewelry District.
Our antique and vintage collection is procured and made all over the world, and sourced for its unmatched charm, craftsmanship and one of a kind beauty.
A small portion of our curated finds (tennis necklaces, bracelets and chains) are made abroad by vendors who ensure their diamonds ethically sourced, and made under fair and safe labor conditions.
Is all of your jewelry solid gold?
Yes. Our SKFJ bridal and fine jewelry collections are made in LA are only available in solid 14K and 18K Yellow, Rose, and White Gold. Platinum is also available upon request.
SHOWROOM
Where is your showroom located?
We are located in Santa Monica at
3215 Pico Blvd,
Santa Monica, CA 90405
What are your store hours?
We are open Monday - Saturday, 11:00 AM – 5:30 PM. The last appointment of the day is 4:00PM.
While we welcome walk-ins (as space allows), Saturdays are by appointment only — so be sure to book ahead if you're planning to pop in for some weekend magic.
Do I need an appointment?
While we welcome walk-ins Monday - Friday (as space allows), Saturdays are by appointment only — so be sure to book ahead if you're planning to pop in for some weekend magic.
How can I contact the store?
We've made it easy to get in touch with our Showroom team.
Call Us: (310) 310-3998
Text Us: (310) 962-8848